Customer's Perspective on Health Insurance Post-Pandemic

India is among the nations most severely impacted by COVID-19, which has affected practically all global industries and sectors, including the insurance sector. The covid pandemic has forced businesses in all industries to alter the way they conduct business, and the health insurance market is no exception. The prolonged lockdown following COVID-19 has forced insurance companies to extensively rely on their digital architecture for everything from selling new policies to customers to handling claims. Many insurance companies create specialised policies to guarantee coverage is not impacted. This essay attempts to explore the effects of COVID-19 on health insurance and how they affect the industry as a whole.